Privacy Policy

1. Information We Collect

To match you with the most suitable Chinese tertiary hospitals and internationally accredited medical institutions, we may collect the following information:

• Basic personal information: name, gender, date of birth, nationality, phone number, email address, and passport information.
• Health and medical data: past medical records, imaging reports, diagnoses, medication information, and chief complaints.
• Travel and preference information: flights, accommodation preferences, translation needs, dietary restrictions, and wellness travel preferences.

2. How We Use Your Information

We use the information we collect only for the following specific purposes:

• Medical matching and assessment: submitting bilingual records to partner specialists for remote preliminary assessment, video consultation, and plan development.
• One-stop medical travel arrangement: assisting with private transport, hotels, medical translation, accompaniment, and medical visa invitation letters.
• Member services: maintaining long-term health records and supporting remote recovery follow-up.

3. Information Sharing and Disclosure

We are committed to the highest level of medical privacy protection:

• Hospital network sharing: records are submitted to matched partner institutions only after your explicit authorization.
• No commercial sale: we do not sell, rent, or share your personal information or health data with unrelated commercial organizations.
• Legal compliance: disclosure occurs only when required by law or in emergencies necessary to protect life and health.

4. Data Security

We use internationally aligned physical, electronic, and administrative safeguards, including SSL/TLS transmission encryption, AES encryption at rest, and multi-factor authentication, to prevent accidental loss, unauthorized access, alteration, or leakage of health records.

5. Cross-Border Transfer and Overseas Compliance

Because users may be located outside China, submitted information may be transferred among your country or region, mainland China, and partner medical institutions. Where necessary, we conduct cross-border processing with authorization and apply minimum-necessary handling, encryption, access control, and safeguards with reference to applicable privacy requirements, including GDPR, HIPAA principles, local privacy laws, and China's personal information protection rules. Data protection standards may differ by jurisdiction; submitting information means you understand and authorize processing necessary for consultation, translation, appointment, travel coordination, and related services.

6. Notice for Overseas Users

SINCURE is not a medical provider, insurer, or emergency service in your country or region. We do not collect unrelated sensitive data and do not disclose health information to unrelated overseas marketing parties without authorization. Users in the EU, UK, US, Middle East, or other regions may request access, correction, deletion, or restriction of personal information where applicable law provides such rights.

7. Your Rights

You have control over your personal information and health records. You may view, correct, or update your profile. To close your member account and delete medical records, contact your dedicated medical advisor or email sincure2026@outlook.com; we will process the request within 48 hours.