Client Benefits Service Statement - SINCURE
Effective Date: June 5, 2026
Member benefits are cross-border health management, consultation coordination, and concierge support services. They are not medical insurance, a guaranteed medical package, clinical eligibility, or a guarantee of treatment outcomes.
1. Nature of Member Services
The member center displays health record management, itinerary progress, appointment reminders, document management, advisor communication, and concierge service status. It is a non-clinical coordination and management tool.
2. Possible Benefits
Benefits may include dedicated medical advisor communication, priority document translation, specialist appointment coordination, itinerary and accommodation guidance, medical interpretation accompaniment, remote follow-up reminders, and health record management. Exact benefits depend on the confirmed service plan.
3. Benefit Boundaries
Benefits do not include diagnosis, prescriptions, treatment, surgery, emergency care, insurance claim decisions, visa approval guarantees, or guaranteed availability of specific doctors or hospitals. All medical acts are independently performed by partner institutions.
4. Eligibility and Invitation
Certain premium benefits may be invitation-only or subject to review. We may accept, decline, or discontinue services based on capacity, medical resource scheduling, user-location restrictions, compliance requirements, and risk assessment.
5. Fees and Third-Party Costs
Member service fees, hospital fees, hotels, transportation, interpretation, visa materials, insurance, and other third-party costs may be charged separately. Third-party rates and cancellation policies follow the actual provider's rules.
6. Privacy and Authorization
Using member benefits may require authorization for us to process and transfer necessary personal and health information to partner institutions. We process only what is necessary and apply encryption, access controls, and audit trails under our Privacy Policy.